Off Campus Drive- 24x7 INC. for 2014 Passouts - Interactive Social Media Advisor On 26th July 2014 at Hyderabad,Telangana,India:
Job Description:
Organisation: [24]7 INC.
Designation: Interactive Social Media Advisor.
Qualification : BE / BTech graduates from 2014 (all)
Requirement : 100 posts
Salary/pakage : 203000 per annum (13.3 K take home)
Selection Process :
1. Online Test by AMCAT
2. Technical Written Test
3. Operations Round
Date: 26th July 2014
Reporting Time : 9.30 A.M. sharp
Requirement:
>Ready for night shifts/ Rotatinal
>Home pick up and drop is taken care by the organization with free of cost.
Required Skills::
> Troubleshoot technical issues on chats & help customers resolve their issues.
> Resolve issue & educate the customer about self-help options for future.
> Should be able to navigate across multiple applications and have ability to guide the customer to navigate and instruct customers to perform troubleshooting steps.
> Provide accurate information on products to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
> Understand and adhere to the company and department standards, policies and procedures.
> Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.
Essential Skills and Qualifications:
>Technical aptitude and awareness of ISP service & networks.
> Ability to comprehend customer’s technical query and identify root cause of the issue before resolving it.
> Ability to provide effective resolution on chats.
> Ability to read and comprehend actively and effectively, while understanding the tone of the customers through written communication.
> Creative and resourceful when confronted with unusual situations/questions.
> Fluent in written communication.
> Prior ISP experience or Engineering graduates preferred.
Interview Date: 26th July 2014
Reporting Time : 9.30 A.M. sharp
Interview Venue :
Nalla Malla Reddy Engineering College,
Narapally,
R.R.Dist.
College Website: Click here
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