Google hiring for Customer support for BA/BS/BTech Degree Fresher/Exprience:
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About Google:Google is one of the biggest and well known company to work for in India. Google hire both freshers and experienced candidates across India every year.
They also hire many candidates through walk-in and campus placements every year as they are the pioneer and a very big brand name of IT industry in India. Google usually hire every year and recruit many candidates and offer them very good salary package One of the plus point to work in this company is their working environment
About Job:
The Consumer Operations team is all about focusing on the user. You work on products like Google Accounts, Wallet, Offers, Gift Cards to actively support global users through high touch support channels. You are a Google leader. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
Responsibilities
Learn the process, work on cases to understand the nuances of the process and master it to become an SME in a short period of time and handle escalations from vendor agents to troubleshoot customer issues.
Solve technical issues for customers and service center agents by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow and proactively identifying support needs.
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.
Collaborate with Mountain View stakeholders, Product, Vendor workforce, and other cross-functional peers on specific user-impacting issues and bugs.
Minimum qualifications
BA/BS/BTech degree or equivalent practical experience.
Team or role: Product & Customer Support
Job type: Full-time
Job location Hyderabad, India
Preferred qualifications
Experience working with technology-related products, support operations.
Ability to work effectively cross-functionally with proven track record of driving results.
Attention to detail with the ability to effectively multitask and work independently.
Ability to work on multiple initiatives at the same time; excellent project management skills.
Excellent written and verbal communication skills.
Area of work
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
How to Apply: Click on Apply Now and Sign IN with Your Google Account and go to 2nd page then click -->Support Specialist, Account Recovery
ALL JOBS
Difference Between Resume and Cirriculum vitae
STEPS TO CRACK YOUR INTERVIEW
CLICK HERE FOR MORE DRIVES AND WALKIN
About Google:Google is one of the biggest and well known company to work for in India. Google hire both freshers and experienced candidates across India every year.
They also hire many candidates through walk-in and campus placements every year as they are the pioneer and a very big brand name of IT industry in India. Google usually hire every year and recruit many candidates and offer them very good salary package One of the plus point to work in this company is their working environment
About Job:
The Consumer Operations team is all about focusing on the user. You work on products like Google Accounts, Wallet, Offers, Gift Cards to actively support global users through high touch support channels. You are a Google leader. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
Responsibilities
Learn the process, work on cases to understand the nuances of the process and master it to become an SME in a short period of time and handle escalations from vendor agents to troubleshoot customer issues.
Solve technical issues for customers and service center agents by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow and proactively identifying support needs.
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.
Collaborate with Mountain View stakeholders, Product, Vendor workforce, and other cross-functional peers on specific user-impacting issues and bugs.
Minimum qualifications
BA/BS/BTech degree or equivalent practical experience.
Team or role: Product & Customer Support
Job type: Full-time
Job location Hyderabad, India
Preferred qualifications
Experience working with technology-related products, support operations.
Ability to work effectively cross-functionally with proven track record of driving results.
Attention to detail with the ability to effectively multitask and work independently.
Ability to work on multiple initiatives at the same time; excellent project management skills.
Excellent written and verbal communication skills.
Area of work
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
How to Apply: Click on Apply Now and Sign IN with Your Google Account and go to 2nd page then click -->Support Specialist, Account Recovery
ALL JOBS
Difference Between Resume and Cirriculum vitae
STEPS TO CRACK YOUR INTERVIEW
CLICK HERE FOR MORE DRIVES AND WALKIN
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