IBM Off Campus for Drive Technical Service Representative On 14th July 2014 at Hyderabad,India:
Job Description:
Job Role: Technical Service Representative
Eligibility: Any Graduate
Experience: Freshers
Salary: Rs.18000/- per month
Work location: Bangalore & Hyderabad, India
Date: 14th July 2014
Time: 9 AM sharp
Requirement:
> Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
>Remote Infrastructure support delivery
>Perform problem cause analysis
> Resolve routine customer problem
> Ability to Identify Opportunity & Implement Process Improvements
> Has technical experience and skills in the areas of problem determination, creativity and analysis.
> Ability to meet a set of defined account agent productivity measurements.
Mandatory Required Skills:
> Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
> Browser Support - Internet Explorer
> Strong computer skills required
> Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
> Excellent oral and written communication skills.
> Excellent customer service orientation
> Neutral accent
Additional Desired Skills:
> Ability to identify basic hardware parts and aware of basic hardware concepts
> User level familiarity with at least one e-mail client - Outlook, Notes etc..
> Skilled in commercially standard software applications and major desktop operating systems.
> Awareness of basic networking concepts and technologies.
> Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
>Any Bachelor's Degree
>Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
> Fluency In Communications Skills (both spoken and written)/ soft skills
Venue:
Samskruti College of Engineering & Technology,
Kondapur(V),
Ghatkesar(M),
Hyderabad,
R.R.Dist.
website : http://samskruti.ac.in
Contact Person: Mr. Vijayanand (TPO)
Contact Number: 9396872496
More info: click Here
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