IBM Off Campus : GPS Process (Technical Support) : On 20th June 2014 at Hyderabad

IBM Off Campus : GPS Process (Technical Support) : On 20th June 2014 at  Hyderabad:(expired)

IBM

The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.

Position: GPS Process (Technical Support)

Job Location: Hyderabad and Bangalore

Eligibility:

* All branches are eligible.

* Candidate should not have any backlogs in order to qualify for the test and interview process. There is no limitation on the qualifying %.

Job Description:

# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# Perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support - Internet Explorer

# Strong computer skills required

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent

Desired Skills: 

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:

# Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)

# Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional*Information

# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

Hiring Process:

* GD

* Voice& Accent Test (Telephonic Round)

* Interview (Telephonic Round)

Date: 20th June 2014

Venue:
Sree Dattha Institutions,
Sheriguda(v),
Ibrahimpatnam,
Hyderabad.

source:click

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