Company Name : CSCCompany Website : www.csc.com
Job Location : Mentioned below with links
Position : Multiple
Last date to apply : 30 Sep 2016
NOIDA Location:
Associate Professional: Test Engineer
For Chennai Location
Indore Location
Bangloore Location:
Professional 1: Application Engineer
Eligibility Criteria :
- Bachelor’s degree or equivalent combination of education and experience
- Bachelor’s degree in business administration, engineering, information systems or related field preferred
- Zero or more years of process engineering or technical consulting experience
- Experience working with company products and operating systems
- Experience working with client business processes
JOB DESCRIPTION
Responsibilities:
- Responds to HR and Finance related telephone and email inquiries from employees and vendors through use of scripted guidance.
- Logs inquiries as tickets using the online ticket tracking system
- Recommends solutions and resolves issues associated with the inquiry as per defined process
- Maintains history of records and related problem documentation
- Understands computerized data entry systems and uses these systems to track activities. Utilizes telephone technology to respond to customer inquiries and logs ticket in the appropriate incident area.
- Maintains composure in critical situations. Understands organizational functions and personnel. Interacts with team members, management, and employees on customer service issues to ensure highest level of customer satisfaction.
- Provide feedback to the supervisors on common issues/concerns observed on a realtime basis. Identifies, evaluates, and prioritizes customer problems and complaints. Escalates unresolved calls to appropriate support specialist or service group.
- Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce customer call rate. Ensures service level agreements are met or exceeded
Relevant Knowledge and Experience:
- Previous working experience (0 years) related experience
- Candidates preferably working in night shifts ONLY.
- Graduate /Post Graduate Degree
How To Apply :
.Apply on above link respective locationswith employee referral on or before 30 September 2016.
Note : For re feral send mail @ offcampusplacementanddrive@gmail.com
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