IBM India Hiring - Job at Hyderabad for Freshers 2014 last date to apply 2nd July:
Job Description:
Organization Name : IBM India
Requisition ID : not mentioned
Eligibility : BSc, MCA, MBA/PGDM, BE/B.Tech, B.Com, BA
Location : Hyderabad
Job Category : Tech Support
Industry : IT/software/Bpo
Post/Designation : Tech Support
Experience : Freshers
Year Of Passing Btach: 2014
Job Location : anywhere in India
WALKIN/Event Date: Will be Intimated By Mail/sms
Package/CTC: As per industry standards
Last Date : 02 Jul 2014
Job Details:
>Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats >regarding technical issues for end users.
>Remote Infrastructure support delivery
>Perform problem cause analysis
>Resolve routine customer problem
>Ability to Identify Opportunity & Implement Process Improvements
>Has technical experience and skills in the areas of problem determination, creativity and analysis
>Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
>Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
>Browser Support - Internet Explorer
>Strong computer skills required
>Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
>Excellent oral and written communication skills
>Excellent customer service orientation
>Neutral accent
Desired Skills :
>Ability to identify basic hardware parts and aware of basic hardware concepts
>User level familiarity with at least one e-mail client - Outlook, Notes etc
>Skilled in commercially standard software applications and major desktop operating systems
>Awareness of basic networking concepts and technologies
>Questioning skills /probing skills, as relevant to the issue and level of the caller
Addition Information:
>Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
>Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process :
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size photograph
About Company:
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
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Organization Name : IBM India
Requisition ID : not mentioned
Eligibility : BSc, MCA, MBA/PGDM, BE/B.Tech, B.Com, BA
Location : Hyderabad
Job Category : Tech Support
Industry : IT/software/Bpo
Post/Designation : Tech Support
Experience : Freshers
Year Of Passing Btach: 2014
Job Location : anywhere in India
WALKIN/Event Date: Will be Intimated By Mail/sms
Package/CTC: As per industry standards
Last Date : 02 Jul 2014
Job Details:
>Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats >regarding technical issues for end users.
>Remote Infrastructure support delivery
>Perform problem cause analysis
>Resolve routine customer problem
>Ability to Identify Opportunity & Implement Process Improvements
>Has technical experience and skills in the areas of problem determination, creativity and analysis
>Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
>Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
>Browser Support - Internet Explorer
>Strong computer skills required
>Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
>Excellent oral and written communication skills
>Excellent customer service orientation
>Neutral accent
Desired Skills :
>Ability to identify basic hardware parts and aware of basic hardware concepts
>User level familiarity with at least one e-mail client - Outlook, Notes etc
>Skilled in commercially standard software applications and major desktop operating systems
>Awareness of basic networking concepts and technologies
>Questioning skills /probing skills, as relevant to the issue and level of the caller
Addition Information:
>Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
>Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process :
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size photograph
About Company:
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
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