Off Campus -Tech Mahindra for Sr Technical Support Associate / Technical Support Associate On 26th June 2014 at Hyderabad:
Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and business support services to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate.
Greetings from Sagar Group of Institutions.
Position name: Sr Technical Support Associate/ Technical Support Associate Operations –Level 1 & 2
Designation: Sr Technical Support Associate/ Technical Support Associate
Educational Qualification required for the position: Any Graduate or under-graduate
Relevant experience required for the position: 0 – 2 years
Job description and activities involved:
> In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
> Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
> Each call is expected to end in complete resolution for the customer.
> The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
> The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Functional Competencies and skill sets required for the position:
> Excellent Communication skills
> Good command over written and spoken English
> Should have Good GRAMMAR
> Should be open to working in night shifts
> Should have a flair for Customer Service & Technical know how
Specific Training required: Communication Skills in English, Basic Computer hardware knowledge
Mandate Documents to carry for the recruitment process: Inform students to carry their college photo identity card along with Individual resume for individual companies at the venue for verification along with their Color passport size photos & photo copies of all certificates.
Date Of Interview: 26th June 2014.
Reporting Time: 8 am
Venue:
sagar institute of technology,
SITECH, Flame of Forest,
Chevella – Urella Road,
Urella (PO), Chevella-501 503,
Hyderabad.
Contact No: 8886303311 or 8886322225
NOTE: No Registration Fee
ALL JOBS
STEPS TO CRACK YOUR INTERVIEW
CLICK HERE FOR MORE DRIVES AND WALKIN
Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and business support services to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate.
Greetings from Sagar Group of Institutions.
Position name: Sr Technical Support Associate/ Technical Support Associate Operations –Level 1 & 2
Designation: Sr Technical Support Associate/ Technical Support Associate
Educational Qualification required for the position: Any Graduate or under-graduate
Relevant experience required for the position: 0 – 2 years
Job description and activities involved:
> In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
> Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
> Each call is expected to end in complete resolution for the customer.
> The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
> The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Functional Competencies and skill sets required for the position:
> Excellent Communication skills
> Good command over written and spoken English
> Should have Good GRAMMAR
> Should be open to working in night shifts
> Should have a flair for Customer Service & Technical know how
Specific Training required: Communication Skills in English, Basic Computer hardware knowledge
Mandate Documents to carry for the recruitment process: Inform students to carry their college photo identity card along with Individual resume for individual companies at the venue for verification along with their Color passport size photos & photo copies of all certificates.
Date Of Interview: 26th June 2014.
Reporting Time: 8 am
Venue:
sagar institute of technology,
SITECH, Flame of Forest,
Chevella – Urella Road,
Urella (PO), Chevella-501 503,
Hyderabad.
Contact No: 8886303311 or 8886322225
NOTE: No Registration Fee
ALL JOBS
STEPS TO CRACK YOUR INTERVIEW
CLICK HERE FOR MORE DRIVES AND WALKIN
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