CGI Hiring Any Graduate Freshers as IT Service Desk:
Job Desscription:
Eligibility : All Graduate
Reference Code: 330786
Job Locations: Bangalore, KARNATAKA, India
Vacancy Type: IT SERVICE DESK
Education Requirements: any Graduate
Experience Required : Freshers/Exprience
Salary package: Best in Market
Date Of Interview : Intimated to you by Mail after applying
Last Date:ASAP
Main Job Tasks and Responsibilities:
>Respond to requests for technical assistance, research reported incidents using available information resources
> The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
> Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
> Log all service desk contacts within the incident management tool
> Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
> Assign non-resolved incidents or service requests to the appropriate support team
> Proper assignment of tickets (ticket coding and ‘assign to' groups)
> Ticket Follow-Up: Daily monitoring and action of individual queues
> Identify and escalate incidents requiring urgent attention and action
> Stay current with system information, changes and updates
> Adherence to schedule / compliance for attendance
> May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
> Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
>Should be able to work in 24*7 shift rotation environment.
About Company:
CGI is one of the biggest and well known company to work for in India.CGI hire both freshers and experienced candidates across India every year.They also hire many candidates through walk-in and campus placements every year as they are the pioneer and a very big brand name of IT industry in India.CGI usually hire every year and recruit many candidates and offer them very good salary package One of the plus point to work in this company is their working environment...see more
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Job Desscription:
Eligibility : All Graduate
Reference Code: 330786
Job Locations: Bangalore, KARNATAKA, India
Vacancy Type: IT SERVICE DESK
Education Requirements: any Graduate
Experience Required : Freshers/Exprience
Salary package: Best in Market
Date Of Interview : Intimated to you by Mail after applying
Last Date:ASAP
Main Job Tasks and Responsibilities:
>Respond to requests for technical assistance, research reported incidents using available information resources
> The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
> Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
> Log all service desk contacts within the incident management tool
> Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
> Assign non-resolved incidents or service requests to the appropriate support team
> Proper assignment of tickets (ticket coding and ‘assign to' groups)
> Ticket Follow-Up: Daily monitoring and action of individual queues
> Identify and escalate incidents requiring urgent attention and action
> Stay current with system information, changes and updates
> Adherence to schedule / compliance for attendance
> May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
> Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
>Should be able to work in 24*7 shift rotation environment.
About Company:
CGI is one of the biggest and well known company to work for in India.CGI hire both freshers and experienced candidates across India every year.They also hire many candidates through walk-in and campus placements every year as they are the pioneer and a very big brand name of IT industry in India.CGI usually hire every year and recruit many candidates and offer them very good salary package One of the plus point to work in this company is their working environment...see more
Difference Between Resume and Cirriculum vitae
STEPS TO CRACK YOUR INTERVIEW
CLICK HERE FOR MORE DRIVES AND WALKIN
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